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Why Getting Everyone’s Input on Product Copy Can Seriously Boost Your Business

Ellie from Ditto
|
September 17, 2024

Product copy—the crucial words that describe your product, guide users, and tell your brand’s story—is often simultaneously important to everyone, and owned by no one. In reality, creating great product text is a team effort. It involves input from product managers, marketers, engineers, designers, and even legal and compliance teams. At first glance, getting all these opinions might sound like a recipe for chaos. But with the right system, this collaboration can lead to seriously better outcomes for your business.

Why You Should Welcome All Those Opinions

Let’s be real: everyone on your team has a different perspective, and that’s a good thing. Product managers know what the product needs to do and how to position it. Designers ensure the text fits seamlessly with the overall look and feel. Engineers can tell you what’s technically possible or accurate. Marketing is all about making sure the message hits home with your audience. And, of course, legal and compliance are there to make sure everything’s above board and meets regulations.

By bringing all these perspectives together, you end up with product copy that’s not just good—it’s spot-on. It’s the kind of copy that resonates with customers, stays true to your brand, and avoids any legal hiccups. And when your product copy is on point, it directly impacts your bottom line by driving sales, improving customer satisfaction, and strengthening your brand.

The Struggle Is Real: Managing the Process

Of course, getting everyone’s input isn’t always a walk in the park. Without a solid system in place, things can get messy fast. Emails fly back and forth, opinions clash, and before you know it, the deadline’s looming, and the copy is still in flux.

But here’s the thing: the answer isn’t to cut people out of the process. Instead, it’s about creating a workflow that makes collaboration easy and efficient. When done right, this approach not only saves time but also leads to a final product that everyone’s proud of—and that drives real business results.

How to Make It Work: Building a Collaboration System

  1. One Hub for Everything: Use a centralized platform where everyone can drop their feedback, make edits, and see what others are saying. This way, nothing falls through the cracks, and everyone stays in the loop.
  2. Know Who’s in Charge: While everyone’s input is valuable, it’s essential to have clear ownership. Decide who has the final say and make sure everyone knows their role in the process. This keeps things moving and avoids bottlenecks.
  3. Track Changes Like a Pro: Version control is your friend. By keeping a clear record of edits and revisions, you can always backtrack if needed, and there’s transparency throughout the process.
  4. Set Feedback Windows: Establish specific times for feedback so that revisions don’t drag on indefinitely. This keeps the process focused and ensures that feedback is timely and actionable.
  5. Make Feedback Easy: Provide guidelines on how to give constructive feedback. When everyone knows how to communicate their ideas effectively, it leads to better discussions and better outcomes.

The Payoff: Better Copy, Better Business

When you take the time to bring everyone into the process, the benefits go beyond just having great product text. You’re also building a stronger team culture, where everyone feels valued and invested in the product’s success. This collaborative approach can lead to more innovative ideas, faster problem-solving, and a product that truly stands out in the market.

Plus, when your product copy is polished and precise, it helps build trust with your customers. They know exactly what they’re getting, they feel understood, and they’re more likely to choose your product over the competition. And let’s not forget the peace of mind that comes with knowing your copy is compliant with all necessary regulations.

In the end, taking the time to gather and manage everyone’s input might seem like extra work, but the payoff is huge. You’ll end up with a product that’s not only well-communicated but also more likely to succeed in the market. So, if you want to boost your business, start by bringing all those voices to the table—you’ll be glad you did.

For a step-by-step guide to building a copy review and handoff workflow in Ditto, check out this blog post!

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